Sadly negative. As we have grown larger (via acquisition) the layers of processes have also grown, resulting in a "monolithic" state. Communication is sparse and often lacking in timeliness and accuracy of content. Too many approvals are required for even the most remedial tasks. The unfortunate consequence is our customer base sees this as well and our ability to deliver true "value" is all but gone.
I have had similar experiences in similar organizations (luckily I'm not in one of them now!). I've found too that often people will circumvent the system in order to accomplish their tasks, creating an informal structure that may or may not be better than the formal structure. Obviously, individuals do this because they think it's a better way to get things done. Do you think that it's a good solution? How can we approach this problem of inflexible hierarchies and silos within organizations?
We are an organizational development consulting firm that helps people work together better. We're interested in how organizations can become more balanced, more compassionate, more energizing, more ethical, more responsible and still be profitable.
We're also interested in how people thrive and struggle as individuals in group and organizational life. Why is group and organizational life so hard sometimes? So great at others?
Sadly negative. As we have grown larger (via acquisition) the layers of processes have also grown, resulting in a "monolithic" state. Communication is sparse and often lacking in timeliness and accuracy of content. Too many approvals are required for even the most remedial tasks. The unfortunate consequence is our customer base sees this as well and our ability to deliver true "value" is all but gone.
ReplyDeleteI have had similar experiences in similar organizations (luckily I'm not in one of them now!). I've found too that often people will circumvent the system in order to accomplish their tasks, creating an informal structure that may or may not be better than the formal structure. Obviously, individuals do this because they think it's a better way to get things done. Do you think that it's a good solution? How can we approach this problem of inflexible hierarchies and silos within organizations?
ReplyDelete